Listen to someone order in a café
Press play and follow the conversation between Jake and the café worker. Notice the polite ordering phrases - and how Jake fixes a problem at the end.
Emma: Hi there, welcome! What can I get for you today?
Jake: Hi! Can I have a medium cappuccino please - without sugar.
Emma: Of course. Would you like full fat or skimmed milk?
Jake: Skimmed milk please. And I'd also like a croissant - do you have any left?
Emma: Yes we do, plain or almond?
Jake: Plain please, thank you.
Emma: Great choice. Is that for here or take away?
Jake: Take away please - I'm in a bit of a hurry.
Emma: No problem. So that's one medium cappuccino with skimmed milk, no sugar, and one plain croissant. That'll be four euros fifty please.
Jake: Here you go. Oh - actually, I'm sorry, I think there's been a mistake. I can see sugar going in - I did say without sugar.
Emma: Oh, you're absolutely right, I'm so sorry about that! Let me make you a completely fresh one right away. It won't take long.
Jake: Thank you, I really appreciate it. These things happen!
Emma: That's very kind of you. Here's your croissant while you wait. Won't be a moment!
Who says it - Customer or Staff?
Sort each phrase by who would say it in the café.
Tap a phrase, then drag it across.
Complete the café order
A customer is ordering - and then notices a problem. Fill the gaps with the right words.
Staff: Hi! What can I get you?
You: Can I a cappuccino please - sugar.
Staff: Of course. What ?
You: Medium please. And a croissant.
Staff: Is that for here or away?
You: Take away. Oh - , I think there's been a . My order is .
Staff: I'm so sorry - let me make you a completely one!
Build your order - stay under €8
Add items to your order. You have an €8 budget and need at least one drink and one food item. When you're happy, check it - then say your order out loud using Can I have…? and I'd like…
Order out loud - then fix a mistake
Record your full café order, including one change (for example: no milk, extra shot, or a different size). Then add a sentence to correct a "wrong order".
- 1 Order a drink and a snack politely.
- 2 Add a modification (e.g. "without sugar", "oat milk").
- 3 The order comes wrong - politely correct it.
Scenario complete
Brilliant - you can order in a café and handle a problem politely. That's real, useful English.